FAQ
Frequently Asked Questions
I have received my package, and there is a mistake, what should I do?
Please send us an email at lightbar60@gmail.com or call us at 2385306732, and we will correct any errors.
I wrote the wrong shipping address on my order. How can I fix it?
You have 1 hour after your order has been placed to call us at 2385306732 and let us know with your order number and the new address for your shipping. After 1 hour, unfortunately we will not be able to amend your order.
I placed an order but haven't received any confirmation.
Please make sure you have entered your email address correctly and make sure to check your spam mail. If it's still nowhere to be found, send us call us at 2385306732 or send us an email at lightbar60@gmail.com to double-check your order has been successful.
Can I make a change to my order?
If you'd like to make changes to your order, you need to contact us at 2385306732 in 1 hour after your order has been placed. If you contact us after 1 hour we will need to cancel your order and place it again with the changes you want to make.
Can I cancel my order?
It is only possible to cancel an order if it hasn't been processed. Please call at 2385306732.
Parcels that are refused or not collected
Parcels that are refused or not collected at a pickup point and are returned to Lightbar Concept may be subject to the return costs associated when processing your refund.